Investor Relations

Performance Highlights

FY – 2023

The Group continued on a strong financial trajectory closing the year at K1.7 billion representing a 49% (K571 million) increase in profits. The growth in profitability was driven by increase in total operating income, astute management of costs and impairments.

The Group will continue to leverage off automation, market-leading digital platforms to deliver cost-effective and innovative transactional propositions to its customers while ensuring that it operates in a sustainable manner and contribute positively to the communities and societies it operates in.

Kaluba G Kaulung’ombe-Inampasa, Company Secretary

Values

Pride

Integrity

Teamwork

Respect

Excellence

Zambia National Commercial Bank Plc

Zambia National Commercial Bank, commonly known as Zanaco, listed on the Lusaka Securities Exchange, serves retail customers, large corporations, agri-business and public sector clients.

The bank has evolved into a leading financial institution in Zambia. With the aid of Arise B.V., a leading African Investment Company, Zanaco benefits from technical assistance, international networks and best practices in various areas of banking.

Vision

To be Zambia’s leading, admired, preferred and innovative universal top transactional financial institution that provides the best in value solutions to clients while supporting financial inclusion.

Mission

To be top universal, top transactional financial institution for all segments, while delivering excellent financial services efficiently, using the right client service model, and supported by an empowered and motivated staff.

3 Reasons to Consider Investing in Zambia National Commercial Bank Plc

Leader

With one of the widest branch and ATM networks, Zanaco (The ‘People’s Bank’) is a leading retail banking group in Zambia

Innovation

Through innovation and sustainability, we do things better and smarter; making efficient use of our resources and empowering the customer

Exceeding Expections

Strategic focus centred around improved service delivery; determined and committed to ensuring that we exceed our over 1 million customers’ expectations